Secure Shopping Guaranteed

At bitiba, we know that your identity is your most valuable asset and we protect it as such. We've been employing the best available security technology to keep you safe.

Safe Payment with 128-Bit SSL Encryption

We use 128-bit SSL encryption (Secure Sockets Layer protocol) to ensure that your personal data is always protected. That means whenever you send us data, like your address or credit card information, it is encrypted so that no one sees it besides you and us.

Secure Data (Never shared with third parties!)

We never share your personal data with advertisers or other third parties. Your data is used for one thing only: processing your order. Even if you sign up for our newsletter, we'll send you an additional confirmation e-mail to be sure that you really want to receive mailings from us.

A Reputation You Can Trust

We've been making pets and their owners happy for over 10 years. That means we've processed over 9 million transactions and shipped over 12 million parcels to countries across Europe. We want what's best for our customers and that is safe and convenient online shopping.

If you ever experience problems with your order or with the bitiba shop, you're always welcome to contact our customer service department using the online contact form, or by telephone at 01865 951302 (available Monday to Friday from 8am to 5pm and Saturday from 8am to 2pm).

To learn even more about our policies regarding data security, you can read the full bitiba privacy policy.