SureFlap Microchip Cat Flap - White

this is a well made excellent product but not suitable for my front door: as advised by my security company and excellent for back doors or garden doors but not for a front door. Long tunnel would have blocked me opening my door fully so would not have worked.

Easy to use and install. Works really well only allowing your cat in. Have had this product for years with no issues. Just changed the doors at the house so updated the colour from brown to white.

This is a great product, but my cat is very wary of the click it makes, plus the door is alot weightier than our previous cat flap and our cat is nervous about coming in and out. We have tried much coaching to get her to use it, but we still have to open the flap for her, defeats the purpose. Any suggestions would be appreciated.

I have just ordered my second SureFlap having had the first one for over five years. The cat-flap is great for my three cats, making them feel secure in their own home as stays are left stranded outside and there is never an issue with them being stranded (as they were on occasion when I had a magnetic cat-flap) providing you change the batteries when the red low battery indicator flashes on. On the down-side this is probably the least draft-proof cat-flap that I have ever had allowing cold air into the house at the top of the flap-door as well as the poor brush finish around the edge. Everyone who has been to my house comments on the draft (I live in a house that is less than 6 years old and rather well insulated) I would have like to have tried the new Catmate flap but it unfortunately requires more space.

I don't know if like me you would prefer to hear reviews from people who have had a product for a while, to share their experience. Well, here it is! We've had a SureFlap Microchip flap for 5 years and it is very good. Batteries last 4-6 months per set of 4x good alkalines and we have 2 cats. There's an LED that flashes when batteries start to fade. The SureFlap we first bought had a design issue, which SureFlap acknowledged and replaced the whole thing with a re-designed unit without any fuss. No probs since (4+ years). It operates quickly - I've seen one of our cats tear across the garden and straight through virtually without stopping. And I paid a lot more for it than this... Oh yes, and the chip on one of our cats has moved down its back but still no problems reading it. Hope this helps.

The tunnel sticks out too far and doesn't look right. I will be replacing it.

We’ve been bothered by unwanted visits of stray and neighbour's cats, but could not find any suitable flap for our shorthair. This one is just a right choice, it’s perfect and easy to program. It took some time for my cat to get used to it, but everything is great now. Highly recommended!

I have always wanted to purchase this flap but thought it was a bit overpriced. Bitiba really did offer the bestt price and now me and my cat can enjoy comfort all the time :) Works well, perfect design! Happy!

Perfect for 3 cats, no one can steal anything here 🙈

The cats aren’t afraid of it, they got used to it within 30 minutes. I even think they enjoyed it. When the feeder opens, even the healthy tomcat wanted to try the diet food. I have the feeder with its back to the wall, so both cats can’t fit there at once and the one with the chip walked away. The thief manages to steal about 2-3 kibbles. There is a rear cover available, but it’s not offered here. I’m curious how long the batteries will last. In the flat, you don’t smell the kibbles, the feeder seals in the odours well. You can hear it opening – it could be quieter.

I'm having an issue with the chip recognition – sometimes, and increasingly often, the lock doesn't open or only opens after a long delay. Apart from sending lots of emails and ignoring obvious facts, nothing has happened. They also asked for lots of videos, which, in my opinion, were then misinterpreted. The problem hasn't been fixed – no offer to replace the flap, even though it's not even two years old.

Since I bought the door, I’ve been in contact with Sure Petcare’s support desk. First, I installed it on the door and tried to assign my pet. It didn’t work, even after they sent me a test kit, which was also unsuccessful. Then I removed the door and managed to assign the cat—the chip was recognised. I reinstalled the door, and now it’s reading the cat’s chip again. It’s been a disappointment from the start. I’ll give it two stars because at least the support desk is responding and trying to help.